{"name":"Restaurant money-recovery deadlines","publisher":"Pavado","url":"https://www.pavadotech.com/restaurants/deadlines","license":"CC BY 4.0","updated":"2026-09-23","records":[{"leak":"processing","item":"Toast payment processing error","window":"30 days from when the error first appears","who":"Restaurant (account owner)","notes":"Toast's terms treat errors not reported within 30 days as waived. Review every monthly statement.","source":{"label":"Toast Payment Processing Terms","url":"https://pos.toasttab.com/payment-processing-terms"}},{"leak":"processing","item":"Card chargeback (cardholder dispute)","window":"Typically up to 120 days after the charge","who":"Cardholder files; restaurant responds with evidence","notes":"Why processors can keep reserves for months after a spike.","source":{"label":"Stripe: How disputes work","url":"https://docs.stripe.com/disputes/how-disputes-work"}},{"leak":"sales-tax","item":"California sales tax refund claim","window":"Later of 3 years from the return's due date or 6 months from overpayment","who":"Business or its CPA","notes":"CDTFA online claim or CDTFA-101. Delivery apps are not marketplace facilitators for restaurants unless they opt in (Uber Eats from Apr 1, 2021).","source":{"label":"CDTFA Publication 117","url":"https://cdtfa.ca.gov/formspubs/pub117/"}},{"leak":"sales-tax","item":"Texas sales tax refund claim","window":"Generally 4 years from the date the tax was due","who":"Business or its CPA","notes":"Form 00-957. No delivery platform remits for restaurants in Texas. An incomplete claim does not stop the clock.","source":{"label":"Texas Comptroller: Sales tax refunds","url":"https://comptroller.texas.gov/taxes/sales/refunds/"}},{"leak":"sales-tax","item":"Florida sales tax refund claim","window":"3 years from payment","who":"Business or its CPA","notes":"DR-26S. Uber Eats remits from Oct 1, 2023, DoorDash from May 1, 2024.","source":{"label":"Florida DOR: Refunds","url":"https://floridarevenue.com/taxes/compliance/Pages/refunds.aspx"}},{"leak":"sales-tax","item":"New York sales tax refund claim","window":"Later of 3 years from when payable or 2 years from payment","who":"Business or its CPA","notes":"AU-11. Restaurant food is excluded from marketplace facilitator collection.","source":{"label":"NY DTF: AU-11 instructions","url":"https://www.tax.ny.gov/pdf/current_forms/st/au11i.pdf"}},{"leak":"sales-tax","item":"Illinois sales tax refund claim","window":"Nothing paid more than 3 years before the Jan 1 or Jul 1 on or after filing","who":"Business or its CPA","notes":"ST-1-X. DoorDash and Uber Eats remit from Jan 1, 2021. Claimant must have borne the tax.","source":{"label":"35 ILCS 120/6","url":"https://ilga.gov/documents/legislation/ilcs/documents/003501200K6.htm"}},{"leak":"sales-tax","item":"Pennsylvania sales tax refund claim","window":"3 years from payment","who":"Business or its CPA","notes":"Petition for refund via the Board of Appeals. DoorDash remits from Jun 1, 2020, Uber Eats from Jul 1, 2019.","source":{"label":"Pennsylvania Department of Revenue: Tax appeals","url":"https://www.pa.gov/agencies/revenue/get-assistance/tax-appeals"}},{"leak":"sales-tax","item":"Ohio sales tax refund claim","window":"4 years from the erroneous payment","who":"Business or its CPA","notes":"Form ST AR. Uber Eats remits from May 1, 2020, DoorDash from Sep 1, 2021.","source":{"label":"Ohio ST AR instructions","url":"https://dam.assets.ohio.gov/image/upload/tax.ohio.gov/forms/sales_and_use/Appeals2012/ST_STAR_FI.pdf"}},{"leak":"sales-tax","item":"Georgia sales tax refund claim","window":"3 years from payment","who":"Business or its CPA","notes":"Form ST-12.","source":{"label":"Georgia DOR: Form ST-12","url":"https://dor.georgia.gov/document/form/st-12-claim-refund/download"}},{"leak":"sales-tax","item":"North Carolina sales tax refund claim","window":"Later of 3 years after the due date or 2 years after payment","who":"Business or its CPA","notes":"Form E-588. Uber Eats remits from Mar 2, 2020, DoorDash from Sep 1, 2020.","source":{"label":"N.C. Gen. Stat. 105-241.6","url":"https://codes.findlaw.com/nc/chapter-105-taxation/nc-gen-st-sect-105-241-6/"}},{"leak":"sales-tax","item":"Washington sales tax refund claim","window":"4 years before the start of the calendar year of the application","who":"Business or its CPA","notes":"Apply in My DOR. B&O tax is still owed on gross receipts.","source":{"label":"RCW 82.32.060","url":"https://app.leg.wa.gov/RCW/default.aspx?cite=82.32.060"}},{"leak":"sales-tax","item":"Indiana sales tax refund claim","window":"3 years after the later of the due date or payment","who":"Business or its CPA","notes":"GA-110L or INTIME.","source":{"label":"Indiana DOR: Sales and use tax refunds","url":"https://www.in.gov/dor/i-am-a/business-corp/sales-use-tax-refunds/"}},{"leak":"sales-tax","item":"DoorDash local tax pass-back (restaurant must remit)","window":"From May 1, 2024 (AL, FL); Jul 1, 2025 (tablet restaurants); May 1, 2026 (select POS integrations)","who":"Restaurant","notes":"DoorDash includes certain local taxes in payouts and does not remit them.","source":{"label":"DoorDash marketplace facilitator FAQ","url":"https://merchants.doordash.com/en-us/learning-center/merchant-tax-facilitator"}},{"leak":"supplier","item":"US Foods shortage credit","window":"At delivery, before the invoice is signed and the driver leaves","who":"Receiving staff","notes":"24 hours for concealed damage and items not checked in together. Other distributors vary.","source":{"label":"US Foods customer policies","url":"https://www.usfoods.com/legal/policies/customer.html"}},{"leak":"holds","item":"Mastercard MATCH listing","window":"Stays on the list for 5 years","who":"Only the listing bank can remove it","notes":"Excessive-chargeback code needs chargebacks above 1% of monthly transactions and $5,000+ in the same month.","source":{"label":"Stripe: The MATCH list","url":"https://docs.stripe.com/disputes/match"}},{"leak":"delivery","item":"DoorDash error charge dispute","window":"14 days from delivery","who":"Restaurant Admin or Store Manager only","notes":"Third-party filing prohibited. Reports 72+ hours after delivery are absorbed by DoorDash.","source":{"label":"DoorDash Merchant Help","url":"https://help.doordash.com/en-us/merchants/article/what-are-order-error-adjustments"}},{"leak":"delivery","item":"DoorDash transaction, fee or order dispute","window":"14 days of the transaction, fee or order","who":"Restaurant","notes":"Merchant Terms of Service section 3 (Payments).","source":{"label":"DoorDash Merchant Terms, sections 1-11","url":"https://help.doordash.com/en-us/merchants/article/merchant-terms-of-service-us-english-section-1-11"}},{"leak":"delivery","item":"Uber Eats order error adjustment dispute","window":"30 days from the order date","who":"Admin or manager-level Uber Eats Manager users","notes":"No automated or third-party disputes. Reports 96+ hours after the order are not charged to the restaurant.","source":{"label":"Uber Eats Merchants: Order errors","url":"https://merchants.ubereats.com/us/en/order-errors/"}},{"leak":"delivery","item":"Grubhub prepaid order adjustment dispute","window":"30 days","who":"Restaurant (portal, email or phone)","notes":"Extended from 7 days on July 18, 2022. No cap on number of disputes.","source":{"label":"Grubhub restaurant policies","url":"https://get.grubhub.com/help-center/grubhub-restaurant-policies/"}},{"leak":"delivery","item":"Grubhub payment, commission or fee review","window":"90 days from receipt of payment","who":"Restaurant","notes":"Restaurant terms effective December 17, 2024.","source":{"label":"Grubhub restaurant terms","url":"https://get.grubhub.com/legal/restaurant-terms/"}},{"leak":"tip-credit","item":"FICA tip credit on an amended return","window":"3 years from the return's due date","who":"Business, through a licensed preparer","notes":"Refund amount also limited by IRC 6511. BBA partnerships file an AAR instead of an amended return.","source":{"label":"IRS Form 8846 (2025)","url":"https://www.irs.gov/pub/irs-pdf/f8846.pdf"}},{"leak":"tip-credit","item":"Refund claim limitation (general)","window":"3 years from filing or 2 years from payment, whichever is later","who":"Taxpayer","notes":"Refund capped at tax paid in the lookback period.","source":{"label":"26 U.S. Code 6511","url":"https://www.law.cornell.edu/uscode/text/26/6511"}},{"leak":"tip-credit","item":"Tentative refund for a credit carryback (Form 1045 or 1139)","window":"Within 12 months after the credit year","who":"Taxpayer","notes":"IRS must act within 90 days of filing. The only statutory 90-day refund clock.","source":{"label":"26 U.S. Code 6411","url":"https://www.law.cornell.edu/uscode/text/26/6411"}},{"leak":"tip-credit","item":"Unused FICA tip credit","window":"Carry back 1 year, forward up to 20 years","who":"Taxpayer","notes":"Nonrefundable general business credit.","source":{"label":"IRS: FICA Tip Credit for employers","url":"https://www.irs.gov/businesses/small-businesses-self-employed/fica-tip-credit-for-employers"}}]}