Delivery-app error charges
How long do you have to dispute a Grubhub order adjustment?
Updated · Checked against primary sources
The short answer
Grubhub gives restaurants 30 days to dispute a prepaid order adjustment, extended from 7 days on July 18, 2022, with no cap on the number of disputes. File from Financials, then Transactions, in the restaurant portal, or by emailing restaurants@grubhub.com. Separately, Grubhub's terms allow 90 days to question a payment, commission or fee.
Key takeaways
- 30 days for order adjustments; decisions typically within about 24 hours.
- 90 days from receipt of payment to request a review of a payment, statement, commission, fee or tax.
- Grubhub funds adjustments caused by its drivers and by customer ordering mistakes.
Two Grubhub deadlines, not one
Most owners know the order-adjustment window and miss the second one. Grubhub's restaurant terms, effective December 17, 2024, let the restaurant request a review of any payment, statement, commission, charge, fee or tax within 90 days of receiving the payment (Grubhub restaurant terms). That is the route for a commission billed at the wrong rate, which the order-adjustment dispute does not cover.
Frequently asked questions
- How do I dispute a Grubhub adjustment by email?
- Email restaurants@grubhub.com or call (877) 799-0790 with the order number, order date, date of the adjustment and the reason. Grubhub says credits are applied automatically when approved.
- What will Grubhub deny?
- Disputes where the restaurant did not confirm or fulfil the order, non-Grubhub orders, restaurant-initiated cancellations, orders already refunded or credited, and self-delivery orders that were never delivered.
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Go deeper
- GuideDoorDash Error Charges: How to Dispute ThemDoorDash error charges take 25% to 100% of an item off your payout, and you get 14 days to dispute. The exact portal steps, evidence and weekly routine.
- GuideUber Eats Error Charges: How to Dispute ThemUber Eats order error adjustments come off your payout and you get 30 days to dispute. The charges Uber says it won't pass on, and the evidence that wins.
- GuideGrubhub Error Charges: How to Dispute AdjustmentsGrubhub order adjustments charge customer refunds to your store. You get 30 days to dispute by portal, email or phone. The rules, denial traps and evidence.
- GuideRestaurant Profit Leaks: The Full Recovery AuditEvery place a restaurant loses recoverable money, ranked by size, filing deadline and who can file: tip credits, card fees, supplier invoices, delivery apps.
Terms on this page
- Prepaid order adjustment (Grubhub)
- Grubhub's merchant-funded refund for missing items, incorrect preparation or food quality issues. Disputable within 30 days.
Sources
Cite this page
Pavado, “How long do you have to dispute a Grubhub order adjustment?”, https://www.pavadotech.com/restaurants/questions/grubhub-order-adjustment-dispute-window, updated 2026-09-23.