Delivery-app error charges
What evidence wins a delivery-app dispute?
Updated · Checked against primary sources
The short answer
Evidence that ties the finished order to its order ID wins. Uber Eats names three kinds: CCTV footage of the order being prepared and bagged, a photo of the sealed bag showing the order ID, and a photo of the signed-off ticket with the order ID. The same evidence supports DoorDash and Grubhub disputes, so capture it once at the pass.
Key takeaways
- Photograph the sealed bag with the order ID visible on high-value orders.
- Have the packer tick off the printed ticket and sign it.
- Number multi-bag orders ("1 of 2") and confirm the courier at handoff.
- Keep camera footage at least as long as your longest dispute window (30 days).
Evidence, ranked by how often it settles a dispute
The strongest evidence is time-stamped and tied to the order ID, because it answers the only question the platform is asking: did this exact order leave complete? Owners in r/restaurantowners describe timestamped pack photos as taking about 10 extra seconds per order, and several report winning most disputes when they have camera footage of the handoff.
| Evidence | Why it works |
|---|---|
| Camera footage of packing and handoff | Shows the item going in and the bag leaving |
| Sealed-bag photo with order ID | Links the photo to one specific order |
| Signed-off printed ticket | Shows an item-by-item check was done |
| Tamper-evident seal | Undercuts "missing item" claims after pickup |
Frequently asked questions
- Does DoorDash accept video evidence?
- Owners in r/restaurantowners reported in March 2026 that after an initial denial, DoorDash showed an appeal option with an upload tool that accepts .mp4 and images. DoorDash's help page does not yet describe it, so treat it as an owner report.
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Send exports, not logins: processor statements, payout reports, delivery-app CSVs and payroll summaries. We return a written list of what looks recoverable, what each item is worth, and which deadlines are still open. If something is worth pursuing, we quote the recovery before you commit to anything.
Request a free leak scanRelated questions
- Delivery errorsWhat is a DoorDash error charge?
- Delivery errorsHow long do you have to dispute an Uber Eats order error?
- Delivery errorsHow long do you have to dispute a DoorDash error charge?
- Delivery errorsHow long do you have to dispute a Grubhub order adjustment?
- Delivery errorsCan a third party dispute DoorDash or Uber Eats charges for my restaurant?
Go deeper
- GuideDoorDash Error Charges: How to Dispute ThemDoorDash error charges take 25% to 100% of an item off your payout, and you get 14 days to dispute. The exact portal steps, evidence and weekly routine.
- GuideUber Eats Error Charges: How to Dispute ThemUber Eats order error adjustments come off your payout and you get 30 days to dispute. The charges Uber says it won't pass on, and the evidence that wins.
- GuideGrubhub Error Charges: How to Dispute AdjustmentsGrubhub order adjustments charge customer refunds to your store. You get 30 days to dispute by portal, email or phone. The rules, denial traps and evidence.
- GuideRestaurant Profit Leaks: The Full Recovery AuditEvery place a restaurant loses recoverable money, ranked by size, filing deadline and who can file: tip credits, card fees, supplier invoices, delivery apps.
Sources
- Uber Help: Managing refunds for missing or incorrect orders
- Uber Eats Merchants: Order errors
- DoorDash Merchant Help: What are order error adjustments?
- r/restaurantowners: DoorDash dispute appeals (Mar 2026)
Cite this page
Pavado, “What evidence wins a delivery-app dispute?”, https://www.pavadotech.com/restaurants/questions/what-evidence-wins-a-delivery-dispute, updated 2026-09-23.