Delivery-app error charges
How long do you have to dispute a DoorDash error charge?
Updated · Checked against primary sources
The short answer
You have 14 days. DoorDash's self-serve dispute requires the delivery to have occurred within the last 14 days, and its merchant terms ask restaurants to raise any transaction or fee dispute within 14 days. That is the shortest window of the three big apps: Uber Eats and Grubhub both allow 30 days.
Key takeaways
- DoorDash: 14 days. Uber Eats: 30 days from the order date. Grubhub: 30 days.
- A monthly bookkeeping close misses most DoorDash disputes. Review weekly.
- The 14-day clock also applies to fees and payouts under DoorDash's terms, not only error charges.
Dispute windows compared
The practical rule: whatever your slowest platform allows, review every platform on DoorDash's 14-day clock, because one weekly routine is easier to keep than three.
| Platform | Window | Clock starts | Typical decision |
|---|---|---|---|
| DoorDash | 14 days | Delivery date | Within a few hours |
| Uber Eats | 30 days | Order date | About an hour |
| Grubhub | 30 days | Not stated | About 24 hours |
Frequently asked questions
- Does the 14 days start from the order or the charge?
- DoorDash's help page ties eligibility to the delivery date: the delivery must have occurred within the last 14 days. Its terms say 14 days of the applicable transaction, fee or order. Work from the delivery date to be safe.
- What if I miss the DoorDash window?
- Contact DoorDash Support with the order details. Outcomes past the window are discretionary, so treat anything older than 14 days as unlikely to be recovered.
Run your own numbers
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Find out what your restaurant is owed
Send exports, not logins: processor statements, payout reports, delivery-app CSVs and payroll summaries. We return a written list of what looks recoverable, what each item is worth, and which deadlines are still open. If something is worth pursuing, we quote the recovery before you commit to anything.
Request a free leak scanRelated questions
- Delivery errorsWhat is a DoorDash error charge?
- Delivery errorsHow long do you have to dispute an Uber Eats order error?
- Delivery errorsHow long do you have to dispute a Grubhub order adjustment?
- Delivery errorsCan a third party dispute DoorDash or Uber Eats charges for my restaurant?
- Delivery errorsWhat evidence wins a delivery-app dispute?
Go deeper
- GuideDoorDash Error Charges: How to Dispute ThemDoorDash error charges take 25% to 100% of an item off your payout, and you get 14 days to dispute. The exact portal steps, evidence and weekly routine.
- GuideUber Eats Error Charges: How to Dispute ThemUber Eats order error adjustments come off your payout and you get 30 days to dispute. The charges Uber says it won't pass on, and the evidence that wins.
- GuideGrubhub Error Charges: How to Dispute AdjustmentsGrubhub order adjustments charge customer refunds to your store. You get 30 days to dispute by portal, email or phone. The rules, denial traps and evidence.
- GuideRestaurant Profit Leaks: The Full Recovery AuditEvery place a restaurant loses recoverable money, ranked by size, filing deadline and who can file: tip credits, card fees, supplier invoices, delivery apps.
Terms on this page
- Error charge (DoorDash)
- DoorDash's deduction from a restaurant's payout for a missing or incorrect item it attributes to the store, from 25% to 100% of the item price plus tax. Disputable within 14 days.
Sources
- DoorDash Merchant Help: What are order error adjustments?
- DoorDash Merchant Terms of Service, sections 1-11
- Uber Eats Merchants: Order errors
- Grubhub restaurant policies
Cite this page
Pavado, “How long do you have to dispute a DoorDash error charge?”, https://www.pavadotech.com/restaurants/questions/how-long-to-dispute-doordash-error-charges, updated 2026-09-23.